Family and Children
What should children know when using an elevator?
Clear, simple rules and adult supervision make everyday elevator journeys safer for children.
Supervision begins before the doors open
Young children should wait beside an adult, away from the door line. Enter and leave together only after the car has stopped and the doors are fully open.
At the doorway
Hands, feet and toys must not be used to hold doors. Use the door-open button when necessary or wait for the next car. Keep fingers away from panel gaps and door edges.
Inside the car
Children should stand calmly, avoid jumping or running, and not lean on the doors. Buttons should be used only for the intended floor or emergency communication.
If the elevator stops
Use the alarm or intercom, do not force the doors and wait inside for trained help. A child with a phone should share the building and situation with a trusted adult or management.
Frequently asked questions
Can children ride alone?
Young children should ride with an adult who can guide door safety, floor selection and emergency behavior.
Can a child hold the door by hand?
No. Use the door-open button or wait for the next elevator; never use hands, feet or toys.
What should a child do if trapped?
Use the alarm or emergency communication, do not force the doors and remain in the car until help arrives.