UPS · Services
UPS Service Solutions
From pre-sales to 24/7 after-sales support, our technical service aims to keep your products running without interruption and to get you to the fastest, most suitable solution.
Technical Service
Load assessment, commissioning, after-sales service, preventive maintenance and battery replacement.
View servicesPeriodic Maintenance Contracts
Maintenance contracts with or without parts for uninterrupted service after the warranty.
View contractsFault Report Form
Send your unit's details and our service team will get in touch.
Report a faultFrequently Asked Questions
How long is the warranty?
Products are covered by a 24-month warranty against material and workmanship defects. Products commissioned by authorised personnel are covered by a 2-year service warranty and a 10-year spare-parts warranty from the date of commissioning.
What types of maintenance contract are there?
We offer two types: with parts (excluding batteries) and without parts. Both include two periodic maintenance visits a year and unlimited call-outs; the difference is whether the cost of spare parts is covered in case of a fault.
How quickly do you respond to fault calls?
Calls under a maintenance contract are responded to within 24 hours in Istanbul and 48 hours outside Istanbul. In urgent cases, technical support is provided by phone or WhatsApp.
Is the site survey and consulting charged?
We offer free site surveys and consulting to customers who are unsure which product to choose. We take the necessary measurements on site and recommend the most suitable solution.