Technical Service

We offer free site surveys and consulting to customers who need uninterrupted, high-quality power but are unsure which product to choose. We take the necessary measurements on site and propose the most suitable solution.

Products we sell are commissioned by our specialist service staff. Products commissioned by authorised personnel are covered by a 2-year service warranty and a 10-year spare-parts warranty from the date of commissioning.

Products bought from us are covered by a 24-month warranty against material and workmanship defects. In case of a fault, depending on the size of the unit and the nature of the fault, repairs are carried out at the customer's site or at our service station.

For customers who buy their products from us, we carry out preventive maintenance free of charge once a year so that systems keep running without interruption. Preventive maintenance covers UPS technical service and maintenance work.

After the warranty period we offer maintenance contracts so that products continue to run without interruption. During the contract, measures are taken to prevent faults and periodic maintenance extends the economic life of the units. We offer two kinds of contract: with parts (excluding batteries) and without parts.

Batteries are the most critical element of a UPS system, and their service life varies with design and operating conditions. Even a single failed battery in the system can leave critical loads unprotected and cause loss of continuity, data, time and labour. By having your batteries checked by our authorised technical staff you can identify faulty ones and have them replaced.