UPS · Service Solutions

Periodic Maintenance Contracts

Periodic maintenance and service support to keep your UPS systems running without interruption after the warranty period.

Why should we have periodic maintenance carried out?

Although uninterruptible power supplies are designed to run continuously, 24/7, they can fail because of irregularities in the mains voltage, adverse conditions such as humidity, temperature and dust, ageing of the product and its components, incorrect use and long operation under overload. This can put businesses that want to run their critical loads without interruption in a difficult position.

To prevent this, critical equipment should be kept under control, and periodic maintenance should be done on time by trained technical staff using original spare parts approved by the manufacturer. Periodic maintenance has been shown to reduce the failure rate significantly.

During periodic maintenance, the following work is carried out as far as operating conditions allow

General cleaning of the unit
Checking mechanical and electrical connections
Checking electronic boards
Functional check of the unit (static/manual bypass mode and battery mode transfers)
Reviewing the unit's fault logs
Checking the loads on the unit
Correcting any faults and errors found
Replacing parts that have reached or are about to reach the end of their life
Checking the batteries and replacing those that have reached or are about to reach the end of their life
Checking the communication units
Installing new software, if available

We offer two types of maintenance contract

Maintenance Contract with Parts

Periodic maintenance is carried out twice a year.
Unlimited call-outs in case of a fault.
Calls can be made 7 days a week, 24 hours a day.
Service is provided free of charge.
Technical support by phone or WhatsApp for urgent response.
Calls are responded to within 24 hours in Istanbul and 48 hours outside Istanbul.
No charge is made for spare parts used to repair faults.

• Parts charges are borne by the customer only for faults caused by user error.
• Batteries are consumables and are not covered by the contract.
• Relocation of units is not included in the contract.

Maintenance Contract without Parts

Periodic maintenance is carried out twice a year.
Unlimited call-outs in case of a fault.
Calls can be made 7 days a week, 24 hours a day.
Service is provided free of charge.
Technical support by phone or WhatsApp for urgent response.
Calls are responded to within 24 hours in Istanbul and 48 hours outside Istanbul.
Only the spare parts used to repair faults are charged.
Customers under contract receive a 10% discount on spare parts at list price.

• Relocation of units is not included in the contract.